Two-Factor Authentication on UpCloud

Having a good, difficult to guess, password for logging in to your UpCloud Control Panel is essential for keeping your account secure, but for additional security UpCloud supports two-factor authentication also known as 2FA. This is a method for authenticating the user using two different types of validity checks, often by asking for something only the […]

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Server Tags and Group Accounts

The User accounts -settings at your UpCloud Control Panel provide an advanced access control opportunity for Group Accounts. You as the account owner can create and manage additional subusers with their own access rights. The subusers get their own account names and passwords, with access to specific servers based on server and storage IDs, or server tags, that you can […]

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Agreements and Terms of Use

This document tries to go over and answer all the most common questions with regards to the different agreements and terms of use you agree to, as a customer of UpCloud. In short, as a customer, you agree to the General Terms, Service Level Agreement, Acceptable Use Policy and Privacy Policy. All these can be […]

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Different User Accounts and Usernames

UpCloud offers several types of user accounts, so it is a good idea to understand the difference between these – even from just a security point of view. When you signup to the service, you choose a username to UpCloud. This is your account username that you can use to sign in to the service […]

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Accepted Payment Mechanisms

UpCloud offers several payment mechanisms available for customers to use. Our current selection of accepted payment mechanisms include: Credit Cards: Visa, MasterCard and American Express. Wire transfers (Finland only): Nordea, OP, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, POP Pankki, LähiTapiola, Aktia & Säästöpankki. If you have a request for a special payment mechanism, do not […]

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What Happens If My Credits Run Out?

You will receive several notifications by email to the address registered to your UpCloud user account, before any operations are executed on your servers or storage devices. If you have sub-accounts, the notifications are first sent only to the billing contact, but when the credits are estimated to run out in 7 days or less, […]

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